DELIVERY

Thank you for shopping at Cimelio Blu! All orders are custom packaged with care to ensure the quality and safety of your purchase.

We offer complimentary standard shipping on domestic orders over $100, and a flat rate of $16 on all others. Overnight shipping is available for a flat rate of $50. At this time we ship within the United States only, and are unable to ship to PO Boxes.

Orders placed by 11 a.m. ET will begin processing that day; orders placed after 11 a.m. ET will begin processing the next business day. Items marked "made-to-order" will ship within the timeframe noted in the product description.

Please note that all items are handmade and may vary slightly from piece to piece, and that once an order is placed, it cannot be amended.

RETURNS

Return Policy

We accept returns of unused and undamaged items within 14 days of receipt. All costs associated with the return are incurred by the customer. All returned items must be accompanied by original packaging, such as boxes, tags and any protection materials. We reserve the right to refuse merchandise if an item is not returned in its original condition, including all packaging and tags.  Please remember that we cannot accept cancellations or returns on items that have been custom ordered for you. 

Please note that any Sale, Vintage or made-to-order items are final sale.

How to Return

See below for the return process.

• Please email our customer care team at info@cimelioblu.com with the order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.
• Re­package and send the item(s) you would like to return.
• Please allow up to 5 working days from the date of receipt for returns to be inspected and processed.
• You will receive an email notification once your return has been processed and your credit has been issued.  

Damages

We know that damages can occur during the shipping process. Should this happen, please let us know within 7 days of receipt of your order. Please email our customer care team at info@cimelioblu.com with your order number, an image of the damaged item(s), and an image of the outer shipping box. That way we can quickly assess whether we're able to ship you a replacement or issue a refund.